To avail yourself of our telecommunication services and schedule an appointment, kindly complete the 'Get a Quote' form by providing your details. Our team will promptly reach out to you to discuss and assist with your requirements. We appreciate your interest in our services.

With a continuous presence of over 100 operators on-site throughout the day, we strive to answer your call promptly, often on the first ring. While there may be occasional spikes in call volume, preventing us from answering every call immediately, our color-coded system provides real-time insights into incoming call types and their hold durations. If a call exceeds a specified number of rings, a designated box on our operators' screens turns black, signaling the need for an immediate response.

For seamless communication with TeleMed's customer service, reach out anytime, day or night, via phone at 044-2479-6573 or email at customersupport@telemedinc.com. Submit your requests to our dedicated team, and immediate changes will be implemented. For more sensitive matters or major staffing adjustments, your assigned account representative or salesperson remains accessible 24/7 to address any inquiries or concerns confidentially.

With over 100+ operators on-site at all times, your call will be answered on the first ring the majority of the day. There are occasional circumstances in which the call volume that TeleMed is receiving spikes up and the operators will not be able to answer every call on the first ring. However, our color-coded system allows us to see exactly what type of call is coming in and for how long the call has been holding. If a call reaches a certain number of rings a box will change to black on our operator’s screen indicating that the call needs to be answered immediately.

TeleMed does require a contract for our services. However, we are lenient with those businesses who are tentative in the beginning, oftentimes allowing for month-by-month plans for the first couple of months to make sure that the customer is happy with and understands the service. Typically though, TeleMed requires either a 1 or 2 year contract for both new and existing customers. The contract is very easy to understand and is simply there as a means of documenting, for us and you as the customer, the exact specifications of what is required on each of our parts. The contract will guarantee that both parties know exactly what the other wants.